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E84 From Conflict to Empathy to Compassion [Part 3]

In part 3 of our series on conflict resolution, Carlos talks about the anatomy of an apology and Satch talks about why it’s ok to bend the rules sometimes, as in the case of Phil Jackson’s handling of Dennis Rodman (which contributed to so many championship wins for that Dream Team). Enjoy!

#empathy #compassion #apologies

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